Refund policy

The Matcha Bar

We take pride in the quality of everything we make. Every product is carefully sourced, prepared, and packed to meet the standards of The Matcha Bar.

If something isn’t right with your order, we’re here to help.

 

Matcha Tins & Refill Pouches

Due to the perishable nature of matcha, we cannot accept returns on opened matcha tins or refill pouches.

However, if your order arrives:

  • Damaged

  • Incorrect

  • Defective

  • Missing items

please contact us within 24 hours of delivery with your order number and photos of the issue.

Once verified, we will arrange one of the following:

  • A replacement product

  • A store credit

  • A refund

Unopened matcha products may be returned within 14 days of delivery, provided they are:

  • Completely unopened

  • In their original packaging

  • In resalable condition

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

 

Matcha Accessories

(Whisks, bowls, scoops, glassware, tools)

If you’re not completely happy with your accessory purchase, we accept returns within 14 days of delivery provided the item is:

  • Unused

  • In original packaging

  • In resalable condition

Once we receive and inspect the returned item, we will issue:

  • A refund to the original payment method or

  • Store credit

Shipping costs are non-refundable.

 

Merch

(Apparel, caps, tote bags, etc.)

We accept returns or exchanges within 14 days of delivery if the item is:

  • Unworn

  • Unwashed

  • In original condition

If you received the wrong size or a faulty item, we’ll gladly arrange an exchange.

Please note:

  • Limited drops or special releases may be final sale.

  • Shipping costs are non-refundable.

Non-Returnable Items

We cannot accept returns on:

  • Opened matcha products

  • Used accessories

  • Worn or washed merchandise

  • Gift cards

  • Limited edition items marked final sale

 

How to Start a Return

To begin a return, email:

hello@thematchabar.ie

Please include:

  • Order number

  • Your full name

  • Reason for return

  • Photos (if item arrived damaged)

Our team will guide you through the next steps.

Refund Processing

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Processing time may vary depending on your bank or payment provider.